Getting Started and General FAQs
What is Tadamun Clinics?
Tadamun Clinics is a revolutionary telemedicine solution that enables you to get reassurance on your health from the comfort of your home.
What specialties does Tadamun Clinics cover?
You’ll need to enter your card details upon selecting an appointment. The appointment fees would be put on hold and your card will only be charged upon the beginning of the appointment.
What regions or countries does Tadamun Clinics cover?
Tadamun Clinics connects patients from across the globe with worldwide doctors. Allowing you to get second opinions with internationally renowned doctors without the travel hassle!
Who is Tadamun Clinics for?
Tadamun clinics offers something for everyone. Whether you’re seeking a second opinion from doctors abroad, attending regular therapy session, or looking for a consultation without the risks of visiting a crowded emergency room. Tadamun Clinics have got you covered.
How does Tadamun Clinics work?
Quite a simple process actually. And we’re there to help you every step of the way. 1. First, you’ll need to create your account, fill in the required information and provide any supplementary documents. 2. Scroll the list of doctors and clinics available and find the one you’re willing to get in touch with. 3. View the doctor’s calendar, choose the suitable slot, and confirm the appointment.
How much does Tadamun Clinics cost?
Tadamun Clinics is free to register with, you’ll have to pay for each appointment you set separately and in accordance with the doctor’s set fees or hourly rates. Of course, you can enjoy special rates if you’re a Tadamun Card holder, click here to know more.
What are the requirements for becoming a member?
A simple registration form and a valid proof of ID is all you’ll need to start viewing our network of doctors and healthcare providers.
Do I need health insurance to use Tadamun Clinics?
Not at all, and you can even get a Tadamun Card to get special discounted rates as well.
Do I need a Tadamun Card to use Tadamun Clinics?
No. You absolutely don’t need to get a Tadamun Card to enjoy Tadamun Clinics services. You can, however, enjoy a discounted rate if you choose to get a Tadamun Card.
How can I view the list of Participating doctors and clinics?
Once you have registered with Tadamun Clinics and completed your profile, you can view the list of doctors and practitioners and sort them based on field or specialty.
Can I Share any lab tests, x-rays, or any relevant documents with the doctor?
You can attach any relevant medical test results or documents to your appointment and your doctor will be able to view them few minutes before and throughout the appointment.
Do I need to have a residency visa in the country I want to use Tadamun Clinics in?
No. Tadamun is an international platform that connects patients and doctors from different spots across the globe.
We are a family, can I book appointments for other family members from one account?
Family memberships are coming soon to Tadamun Clinics. For the time being, you need to create a separate account for the member you’re booking the appointment for so that the doctors can see his full information.
Payments and Billing FAQs
How do I pay for an appointment?
You’ll need to enter your card details upon selecting an appointment. The appointment fees would be put on hold and your card will only be charged upon the beginning of the appointment.
Can I get a refund if I cancel an appointment?
Depends on when you choose to cancel the appointment. If you cancel on short notice, your card will be charged, and the appointment fees will be deducted. If you choose to reschedule or cancel before 48 hours or more we will assist you and credit the amount to your Tadamun Clinics account.
What happens if a doctor doesn’t show up to the appointment I have with him?
In the event a doctor doesn’t show up to your booked appointment we will try to reschedule a new appointment for you or credit your Tadamun Clinics account with the same amount.
How can I use my Tadamun Card to enjoy a special rate?
During registration, you could check the box for a Tadamun Card holder and provide your card details. You can also add the card details later from your account’s settings.
Doctors and Clinics FAQs
Are there any registration charges to partner with Tadamun Clinics?
No! The way we have built the model allows you to register with us, complete your profile and make it accessible for worldwide patients for free. And we will only charge a small fee for each appointment conducted through Tadamun Clinics platform.
Can I communicate directly with patients?
You can only reach out to Tadamun Clinics patient through the Tadamun Clinics platform. No contact information should be shared with the patient.
Can I view any documents or presentations for the patients?
Yes, our smart platform allows you to share and view documents and presentation with the patients, enabling you to communicate clear insights.
If I write out any prescriptions to a patient, will it be valid?
Any prescriptions issued within the Tadamun Clinics platform are recognized and valid in Dubai with more regions coming soon!
Can I view patients’ lab tests, x-rays, or any relevant documents?
Patients have the option to upload medical tests results and any relevant documents ahead of the appointment. You can also ask the patient to add the documents while conducting the appointment.
What happens If something urgent keeps me from attending the appointment?
Should anything urgent suddenly come up, we will gladly assist you to reschedule the appointment to a more suitable timing. However, if you miss three appointments within one week. The platform will not allow booking of new appointments until our team communicates with you.